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Due to Prof. Woisetschläger's research semester, the Master lecture Customer Relationship Management (CRM) and the Bachelor lecture Dienstleistungsmanagement (DLM) will be provided as recordings on Stud.IP. As usual, the Chair of Services Management will set an exam for both courses at the end of the semester.
The course Methods in Services Research (MSR) as well as the exercise for the Bachelor lecture Dienstleistungsmanagement will take place as usual in presence. The Bachelor's and Master's seminars as well as the pool course Wissenschaftliches Arbeiten will also take place in person. Further information will follow in the run-up to the summer semester 2024.
The Master's lecture Sales Management will be held by the Institute of Marketing from the summer semester 2024. It is still possible to take the Sales Management lecture for the orientation and/or specialization in Services Management in the Master's degree. In addition, it is possible to have the Master's seminars offered at the Institute of Marketing accepted as Master's seminars at the Chair of Services Management. This also applies vice versa.